At Lasuzie Design, we want you to love your purchase! If you’re not completely satisfied, we’re here to help with our hassle-free return and exchange policy. Please read the details below:

1. Eligibility for Returns/Exchanges

• Timeframe: You can request a return or exchange within 14 days from the date of delivery.
• Condition: The item must be unworn, unwashed, and in its original condition with all tags and packaging intact.
• Eligible Items: This policy applies to all dresses purchased directly from our website (www.lasuzie.com) or official Instagram (@lasuzie.design). Sale items or custom-made dresses are not eligible for returns/exchanges unless they are defective.

2. Return/Exchange Process

• Step 1: Contact us via email at contact@lasuzie.com or Instagram DM (@lasuzie.design) within 14 days of receiving your order. Please provide your order number, reason for return/exchange, and photos of the item (if applicable).
• Step 2: Once your request is approved, we will provide you with a return shipping address. You are responsible for the return shipping costs, unless the item is defective or we sent the wrong item.
• Step 3: Ship the item back to us within 7 days of receiving the return approval. Please ensure the package is trackable (e.g., via DHL, FedEx).
• Step 4: Upon receiving and inspecting the returned item, we will process your exchange or refund within 5-7 business days.

3. Refunds

• Refunds will be issued to your original payment method (e.g., credit card, PayPal) after we receive and inspect the returned item.
• Please note that the original shipping fee and any customs duties/taxes are non-refundable.
• Refunds typically take 5-10 business days to reflect in your account, depending on your bank or payment provider.

4. Exchanges

• If you’d like to exchange for a different size or color, please let us know in your request. We’ll check the availability and ship the new item to you once we receive the returned item.
• You are responsible for the shipping costs for the new item, unless the exchange is due to our error (e.g., wrong size/color sent).

5. Defective or Incorrect Items

• If your dress arrives damaged, defective, or is not as described (e.g., wrong item sent), please contact us within 3 days of delivery with photos of the issue.
• We will cover the return shipping costs and provide a full refund or replacement, based on your preference.

6. Important Notes

• We do not accept returns/exchanges for items that have been worn, altered, or damaged by the customer.
• International shipping times may vary, so please ensure you initiate the return process within the 14-day window.
• For hygiene reasons, accessories (e.g., belts, sashes) included with the dress cannot be returned or exchanged unless defective.

Contact Us

If you have any questions about our return and exchange policy, feel free to reach out to us at contact@lasuzie.com or message us on Instagram (@lasuzie.design). We’re here to make your shopping experience with Lasuzie Design as seamless as possible!